Privacy Policy
Effective Date: 10/09/2025
Senior Citizens Support Group (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This privacy policy explains how we collect, use, and protect your information when you use our website, including our online shop.
1. Information We Collect
We collect personal information you provide directly to us, such as:
Contact information: Name, email address, phone number
Demographic information: Postcode, age group, or other details you provide voluntarily
Account information: Username, password, and account preferences if you create an account
Shop-related information: Billing and shipping addresses, payment details (processed securely via third-party providers), and order history
Other information: Details provided in forms, surveys, or correspondence
We may also collect certain information automatically, including:
Cookies and usage data: Pages visited, time spent on our site, and preferences for website functionality
2. How We Use Your Information
We use your information for the following purposes:
Providing services and processing orders – including managing your purchases, payments, shipping, and customer support
Website improvement – analyzing traffic, usage patterns, and user preferences
Marketing (with consent) – sending newsletters, special offers, or promotional materials if you opt in
Legal compliance – fulfilling legal obligations and protecting our rights
3. Cookies
Our website uses cookies to improve your experience. Cookies are small files stored on your device.
Types of cookies we use:
Necessary cookies: Required for website and shop functionality (e.g., shopping cart)
Analytics cookies: Track website usage to help us improve content and services
Marketing cookies: Used to deliver personalized ads and offers
You can choose to accept or decline cookies through your browser settings. For non-essential cookies, we will ask for your explicit consent before placing them.
4. How We Protect Your Information
We use a combination of technical, physical, and administrative measures to safeguard your data, including:
Secure servers and SSL encryption for all transactions
Restricted access to personal information
Regular monitoring and security assessments
Note: While we strive to protect your information, no online system can be 100% secure.
5. Sharing Your Information
We do not sell or lease your personal information. We may share information with:
Third-party service providers: Payment processors, shipping companies, or IT service providers, strictly for the purposes of fulfilling orders or improving services
Legal authorities: When required by law or to protect our legal rights
6. Links to Other Websites
Our site may contain links to external websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing personal information.
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information
Erasure: Request deletion of your personal data (where legally permissible)
Restriction: Limit how we process your data
Objection: Object to marketing or other processing
Data portability: Receive your personal data in a structured, machine-readable format
To exercise these rights, contact us at: scsg66699@gmail.com
8. Data Retention
We will retain your personal information only as long as necessary for the purposes outlined above or as required by law (e.g., for tax and accounting purposes).
9. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date. We recommend reviewing this policy periodically.
10. Contact Us
If you have questions about this privacy policy or how your data is handled, please contact:
Senior Citizens Support Group
Email: scsg66699@gmail.com